The importance of effective
communication in our lives cannot be undermined. The fact that each day the
world is getting more and more complicated bring us to the dire reality that we
have to accommodate ourselves with the change if we intend to stand a chance in
the worldly competition.
In the professional world
communication plays a vital role. Without good communication between the
employees, employees and the management, the board members and the company and
the clients it becomes impossible to sustain and grow a business. In the dearth
of a sound communication technology a company will find itself loosing a lot of
business and falling behind its competitors.
are different modes of communication that may be practiced in any work-place. The
most common type of communication methods are i) Passive communication, ii) Aggressive
communication, iii) Passive aggressive communication and iv) Assertive
Passive communication makes all
attempts to avoid confrontation at all costs. This style of communication
doesn’t make use of much talk like that done by other communication approaches.
Passive communication also does very little ‘questioning’ compared to other
approaches of communication. Just like the name suggests ‘Passive’
communication does very little of everything. Passive communicators make it a
habit of not reacting. For passive communicators it is best to not be noticed
so they choose to disappear instead of craving the limelight.
Aggressive communication in
workplace is another exclusively used communication style in business. In
aggressive communication one expresses his/her opinions and feelings in such a
manner that the rights of the other parties are violated. Aggressive
communication style just like the name suggests is ‘aggressive’ and enforcing.
This kind of communication style is inspired by a low esteem. The reason for
this could be an emotional or physical abuse in the past, some kind of
psychological wound that causes powerlessness.
The most common features of
aggressive communication are use of humiliation in an attempt to control
others. The use of domination, criticism, blame etc are also some other
features of aggressive communication. Aggressive communicators can be impulsive
and forcing. A passive communicator is also likely to frequently interrupt the
conversation, act rudely or in a threatening manner. Aggressive communicators
are also bad listeners and make use of “you” statements.
Aggressive communication just
like in any other types of communications can make use of body postures, eye
contact and facial expressions. However, an overbearing posture and piercing
eye contact unlike any other types of communication can be considered as being
aggressive. A high volume at times of communication, demanding speech and an
overbearing voice are also some important aspects of aggressive communication.
Aggressive communication can be
good sometimes when you want to act bossy; however, when this style is used exclusively
it can have negative impacts. Some of the most visible impacts of aggressive
communication are that it can alienate the communicator from other people.
Aggressive communicators often tend to generate hatred and fear in others
because of their negative behavior. Aggressive communicators also tend to
complain and blame others without taking responsibility for things and hence
are unable to mature.
An aggressive communicator makes
use of authority and use speech like “I am your superior and therefore I am
right and you are wrong”, “you are not worth anything”, ‘It’s your entire
fault”, “You owe me’ etc. On the other hand aggressive communication makes use
of manipulation to a great extent. An aggressive communicator will try anything
to make others do what they please. This may be by making use of
‘intimidation’, anger etc. However, it must be noted that aggressive
communication will seldom work in relationships as this is a win-loose
strategy. Aggressive communicators when negotiate ensure that the deal is
beneficial to them and not the other party.
The fact is that work place is a
platform for diversity. It is important choosing the right words while speaking
in one’s work place that it doesn’t offend other employees of the business. You
must also learn how to effectively combat verbal attacks and avoid conflicts as
this will form a crucial part of your professional life. To confront an issue
that may arise during the course of your work you will also be required to
identify your barriers in communication early.
Coping with the hassles of a
work-place can be particularly tough if you have a difficult boss. To be able
to manage an aggressive boss will demand that you be familiar with aggressive
communication style thoroughly.
Passive aggressive communication
is another type of communication style that is frequently used by
communicators. In this style the communicator may bear a passive façade on the
outside however would work out anger in subtle ways from the inside. This style
is triggered by a ‘lack of power’.
Being aggressive all the time is
not effective when it comes to workplace communication. ‘Defensive
communication’ can be another type of communication style frequently used in a
workplace. This strategy is efficient to combat verbal attacks and abuses in
both family relationship and workplace.
The most essential communication
style in any work-place however, is ‘assertive communication’. This
communication style ensures that one gets to state their feelings and emotions
as clearly as possible. This style is triggered by high self-esteem. People
communicating in ‘assertive’ style are mindful of the needs and desires of
others and are good to and respectful of others. That may be the very reason
why it is easy for assertive communicators to entre win-win situations.
Last edited on 04.16.2012