The importance of effective communication in our lives cannot be undermined. The fact that each day the world is getting more and more complicated bring us to the dire reality that we have to accommodate ourselves with the change if we intend to stand a chance in the worldly competition.
In the professional world communication plays a vital role. Without good communication between the employees, employees and the management, the board members and the company and the clients it becomes impossible to sustain and grow a business. In the dearth of a sound communication technology a company will find itself loosing a lot of business and falling behind its competitors.
There are different modes of communication that may be practiced in any work-place. The most common type of communication methods are i) Passive communication, ii) Aggressive communication, iii) Passive aggressive communication and iv) Assertive communication.
Passive communication makes all attempts to avoid confrontation at all costs. This style of communication doesn’t make use of much talk like that done by other communication approaches. Passive communication also does very little ‘questioning’ compared to other approaches of communication. Just like the name suggests ‘Passive’ communication does very little of everything. Passive communicators make it a habit of not reacting. For passive communicators it is best to not be noticed so they choose to disappear instead of craving the limelight.
Aggressive communication in workplace is another exclusively used communication style in business. In aggressive communication one expresses his/her opinions and feelings in such a manner that the rights of the other parties are violated. Aggressive communication style just like the name suggests is ‘aggressive’ and enforcing. This kind of communication style is inspired by a low esteem. The reason for this could be an emotional or physical abuse in the past, some kind of psychological wound that causes powerlessness.
The most common features of aggressive communication are use of humiliation in an attempt to control others. The use of domination, criticism, blame etc are also some other features of aggressive communication. Aggressive communicators can be impulsive and forcing. A passive communicator is also likely to frequently interrupt the conversation, act rudely or in a threatening manner. Aggressive communicators are also bad listeners and make use of “you” statements.
Aggressive communication just like in any other types of communications can make use of body postures, eye contact and facial expressions. However, an overbearing posture and piercing eye contact unlike any other types of communication can be considered as being aggressive. A high volume at times of communication, demanding speech and an overbearing voice are also some important aspects of aggressive communication.
Aggressive communication can be good sometimes when you want to act bossy; however, when this style is used exclusively it can have negative impacts. Some of the most visible impacts of aggressive communication are that it can alienate the communicator from other people. Aggressive communicators often tend to generate hatred and fear in others because of their negative behavior. Aggressive communicators also tend to complain and blame others without taking responsibility for things and hence are unable to mature.
An aggressive communicator makes use of authority and use speech like “I am your superior and therefore I am right and you are wrong”, “you are not worth anything”, ‘It’s your entire fault”, “You owe me’ etc. On the other hand aggressive communication makes use of manipulation to a great extent. An aggressive communicator will try anything to make others do what they please. This may be by making use of ‘intimidation’, anger etc. However, it must be noted that aggressive communication will seldom work in relationships as this is a win-loose strategy. Aggressive communicators when negotiate ensure that the deal is beneficial to them and not the other party.
The fact is that work place is a platform for diversity. It is important choosing the right words while speaking in one’s work place that it doesn’t offend other employees of the business. You must also learn how to effectively combat verbal attacks and avoid conflicts as this will form a crucial part of your professional life. To confront an issue that may arise during the course of your work you will also be required to identify your barriers in communication early.
Coping with the hassles of a work-place can be particularly tough if you have a difficult boss. To be able to manage an aggressive boss will demand that you be familiar with aggressive communication style thoroughly.
Passive aggressive communication is another type of communication style that is frequently used by communicators. In this style the communicator may bear a passive façade on the outside however would work out anger in subtle ways from the inside. This style is triggered by a ‘lack of power’.
Being aggressive all the time is not effective when it comes to workplace communication. ‘Defensive communication’ can be another type of communication style frequently used in a workplace. This strategy is efficient to combat verbal attacks and abuses in both family relationship and workplace.
The most essential communication style in any work-place however, is ‘assertive communication’. This communication style ensures that one gets to state their feelings and emotions as clearly as possible. This style is triggered by high self-esteem. People communicating in ‘assertive’ style are mindful of the needs and desires of others and are good to and respectful of others. That may be the very reason why it is easy for assertive communicators to entre win-win situations.